FAQs - BestBuy Mobiles

Orders

Do I Need an Account to Place an Order?

Yes, you need an account to place an order. You can either create an account by filling up your personal information or sign in if you have an existing account or with any partnered accounts.

Can I buy multiple products at once?

Yes, you can order multiple products at once. Simply add the products you wish to purchase to your shopping cart.

How do I know that my order has been confirmed?

As soon as you place an order:

  1. You will be redirected to the order confirmation page on our website.
  2. You will also receive an Order Confirmation email on your registered e-mail address and an order confirmation SMS with your order details.
How long will it take for my order to ship?

Your order will be dispatched within 1-2 business days of receiving the order. It may take a bit longer than usual in certain scenarios.

How Do I Track My Order?

You will get regular updates & tracking details via mail/text messages to let you know about the status of your order. Kindly always check your Junk/Spam folder as our mail might end up depending on your mailbox setting.

What if I receive an incorrect order?

Contact our customer support team immediately upon noticing the incorrect items.

Shipping

What shipping methods are available?

All the orders will be delivered through Supply Chain or through reputed courier service providers.

What if the product has a defect?

If you identify a defect in your product, just send us a mail with clear images and videos of the defective product you received along with your Order ID over customer support email ID within 24 hours of receiving your order.

Do you deliver pan-India, I live in a small town, can layers deliver to me?

Yes, we ship nationwide orders all over India.

Order Cancellation & Returns

Can I return the product once received and get a refund for the same?

No, we do not provide refunds for any orders once they are shipped from our warehouse. However, you can exchange it within 7 days of receiving the product, with anything else available on our website, just get in touch with customer support email ID and we’ll work it out.

Can I cancel my order after placing it online?

Yes, you will be able to cancel it directly from our website until it is shipped from our warehouse. This usually happens around 48 hours [does not include weekends & holidays, shipping will only begin only 1-2 days after you place your order. You cannot cancel it once it is shipped.

Customer Services

I am not happy with your services. What should I do?

We’re sad to hear that, we’re truly sorry if we’ve missed helping you out on time. All you must send us an email to our customer support email ID and we will do our best to provide support, resolve any issues you might have, and support you until you are fully satisfied.

How Should I Contact you if I Have Any Queries?

In case if you have any queries, please send us an email to our customer support email ID and our support executive will reach out and solve your queries and support you until you are fully satisfied.

For Further Details